Document P 2022 by At Home with Maths
Last revised on 22 July 2022

Company policy

Maths sessions with Dr. M

The following applies to all sessions run by “At Home with Maths Ltd.” This comprises lessons online or face to face, 1-2-1 or small groups, taster sessions and any other sessions with Dr. M or by participating in a forum.

I (Dr. M) shall always strive to help you as much as I can and I endeavour to understand your circumstances and be flexible with lessons accordingly. However, my lesson slots are in high demand and therefore, as a result, this policy has been created.

Please read the policy carefully. Should you have any queries or if you wish to discuss the policy in greater detail, please contact me immediately. If I do not hear from you, I shall assume your full acceptance of my company policy.

Terms and Conditions

By signing the booking form, you agree to make sure your equipment is in good working order, to attend all your designated lessons and to arrive punctually, behave accordingly and complete all the homework and/or any activity set by me. I reserve the right to cancel your agreement with me and to charge accordingly where your equipment is not working properly, attendance and punctuality fall below these standards or where your actions and commitment are not conducive to achieving our mutually set expectations and furthermore, no refund will be due. My decision remains final and this will not be subject to an appeal process.

Payment, Cancellation, and Complaints Policies

• All payments must be submitted by the specified due date. Failure to comply with this requirement may lead to the termination of our agreement and the forfeiture of your enrolment at “At Home with Maths Ltd.
• Payments are to be made on a monthly basis in advance, regardless of the number of lessons scheduled in a given month. This practice ensures the reservation of 39 weekly lessons per academic year during school terms.
• All payments must be received no later than the 16th day of the preceding month. Please note that standing orders may take up to 3 working days to reach my bank account.
• Under exceptional circumstances, and solely upon obtaining explicit written approval from “At Home with Maths Ltd,” you may be granted the flexibility to make instalment payments at intervals other than the monthly schedule outlined above. Upon approval, it is imperative to ensure that all instalment payments are delivered on or before the specified due dates as stipulated in the agreement.
•  All payments are to be made through bank transfer.

Please contact Dr. M for bank details.

• Under special circumstances and solely with the comprehensive written consent of “At Home with Maths Ltd,” PayPal payments will be accepted.
• Under exceptional circumstances and only with the full written agreement of “At Home with Maths Ltd,” I will also accept cash payments (to be paid directly to me). In such instances, please ensure that each payment reaches me before or on the scheduled date of each lesson.
• Should you decide to discontinue your lessons before the completion of your agreed-upon lesson plan, a two weeks’ notice is mandatory. In cases where a complaint has been lodged, I am committed to addressing and resolving any concerns to your complete satisfaction, while concurrently striving to enhance the quality of my service.
• In the event of any challenges or financial constraints, please reach out to me to explore various available options and potential solutions.

See also Disclaimer.